Summary

Results-driven SE Mentor and Team Lead with a proven track record of driving team success and exceeding goals. Adept at fostering collaboration, providing technical leadership, and mentoring SEs to reach their full potential.

Experience

  • Palo Alto Networks - Systems Engineer/Solutions Consultant (12/23 - Current)
    • Created cadences with current customers to understand adoption of technology and showcase how to maximize ROI.
    • Handled Partner Mapping, quoting, and working with DSM due to lack of Account Manager for most of the year.
    • Led several SEM projects including: Community Care Enablement, Outcome-Based Selling, Technical Enablement, CE Series, and Demo Automation Platform.
    • Served on the interview panel for both community care and Enterprise teams.
    • Mentored several SEs, hosted regular 1:1s and office hours, and helped a first-year SE achieve President's Club.
  • Fortinet - Senior Systems Engineer (12/22 - 12/23)
    • Created and led weekly team meetings with other SEs to discuss customer calls and aid with success.
    • Onboarded new SEs, guiding them through tools and product learning.
    • Helped underperforming patch and account manager achieve quota for the first time by building relationships and closing two Fortune 100 whitespace accounts.
    • Conducted customer environment analysis, product demonstrations, and proof of concepts.
    • Established bi-weekly cadence calls to address customer needs and resolve technical issues proactively.
  • Palo Alto Networks - Systems Engineer (8/21 - 12/22)
    • Identified security needs, designed innovative solutions, and effectively communicated and demonstrated proposed solutions to clients, resulting in increased customer satisfaction and successful project implementations.
    • Provided comprehensive training on Secure Access Service Edge (SASE) to the internal team, ensuring a deep understanding of the solution and its intricacies—educated peers on best practices, fostering knowledge sharing and collaboration within the organization.
    • Assisted in developing onboarding plans and mentored new systems engineers, facilitating their integration into the team and accelerating their proficiency in delivering outstanding customer experiences.
    • Mentored and trained multiple SEs, including Academy SEs, who consistently achieved exceptional performance. Provided ongoing support and mentorship to numerous SEs at Palo Alto, promoting their professional growth and maximizing their potential.
  • Palo Alto Networks - TAC Engineer
    • Acted as a technical point of contact for troubleshooting, escalating, and resolving break/fix issues, ensuring timely resolution and minimizing customer downtime.
    • Developed subject matter expertise in SSL/TLS, IPsec, VPNs, NAT, DNS, DHCP, Network Troubleshooting, Routing Protocols, SD-WAN, Windows Active Directory, SAML, and Debug, providing valuable insights and guidance to customers.
    • Demonstrated exceptional case management skills, consistently achieving the highest closure rate among first-year engineers, showcasing strong problem-solving abilities and attention to detail.
    • Displayed a strong desire for learning and continuously expanded knowledge on relevant topics, staying up-to-date with industry trends and advancements.

Certifications

  • CCNA Routing and Switching (Expired)
  • Cisco Certified Specialist - Enterprise Core Certification (Expired)
  • Palo Alto Networks PSE for the following topics: Strata Pro, SASE Pro, Cortex, Cloud
  • Fortinet NSE 1-5

Skills

  • Security Solution Design
  • Technical Communication
  • Training and Mentoring
  • Troubleshooting and Issue Resolution
  • Team Management
  • Customer Satisfaction
  • Continuous Learning
  • Subject Matter Expertise
  • Problem-Solving